Emily’s father’s health was beginning to deteriorate, and her mother was recently diagnosed with dementia.

While Emily lived near her parents, her brother lived an hour away. And with their busy work schedules and not always being able to be at their parents’ home, the siblings were unsure how to get their parents the care they needed.

Emily called Health Advocate. Her Nurse Coach:

1. Coordinated a call with the family and completed a needs assessment to understand the parents’ medical history, medications, providers, current living arrangement, and immediate needs
2. Worked with the care team to arrange in-home care, researched assisted living and local memory care centers, arranged transportation for appointments, and coordinated Meals on Wheels services
3. Spoke with the father about managing his chronic condition and medications, and facilitated evaluation with a counselor to address his depression related to his wife’s illness
4. Reviewed the financial situation with the family, clarified information regarding wills and power of attorney, and connected them with legal and financial services
5. Results – Emily and her brother had peace of mind that their parents were receiving the care they needed and that their Nurse Coach would be there to support the family during this journey. Emily’s father received support for his medical concerns as well as the ongoing care for his wife.

Roger is a 55-year-old single man with no children. He has some health issues that, if not managed, could turn serious. He worries about retirement and preparing for his life as a senior adult.

With no immediate family, Roger wants to prepare now for his future so that he doesn’t have to worry about how he will be cared for and whether his wishes will be honored.

Roger called Health Advocate. His Nurse Coach:

1. Coordinated a call with Roger and completed a needs assessment to understand his medical history, financials, need for social connection, and how he could be supported in a time of crisis
2. Worked with the care team to identify local community groups, locate 55+ communities and amenities, and research long-term care insurance options
3. Reviewed his financial situation, clarified information regarding wills and power of attorney, and connected him with legal and financial services
4. Set up future meetings with Roger to monitor his health and progress with his goals
5. Results – Roger felt relief knowing that he had his affairs in order and would have his wishes honored at every stage of aging. He also had peace of mind knowing that he could reach out to his Nurse Coach regarding his health issues.

Brent’s mother, Carol, is getting older but is still very self-sufficient. While she does live in a retirement community, she has some health issues that give him concern.

When Carol had a billing issue, Brent offered to call Health Advocate on her behalf, but she insisted on calling herself.

Carol called Health Advocate. Her Nurse Coach:

1. Spoke with Carol and completed a needs assessment to understand her medical history, medications, providers, current living arrangement, and immediate needs
2. Connected Carol with a benefits expert who gathered all the medical claims and bills in question and contacted Medicare and Carol’s providers to resolve the issue
3. Asked Carol about her health and medication and offered to call in to her next doctor appointment to listen in and help her understand the treatment plan
4. Suggested Carol include Brent in future check-in calls and give him access to her case information so that he could help her prepare for the stages of aging and provide support
5. Results – Brent was more engaged at work knowing his mother was being supported. Carol had peace of mind knowing she had a trusted nurse partner to reach out to when she needed help or had a question.